Ontario Clean Water Agency

FOI process described but no dedicated request-form URL found; posted on org open-data page not data.ontario.ca

Current this library's internal records: OCWA Business Plan 2026–2028 (2028)

Completeness

• Document shelf: 20 rows (20 archived · 0 staged · 0 pending · 0 missing)
• Backgrounder: on file
• Strategy-evolution brief: on file
• Custody audit: 20 of 20 row(s) audited, all clean
• Last verified: 2026-08-01 · this org has NOT had a full discovery-verification pass (our discovery-verification log)

Endpoints

• Website
• Open data: checked — none found
• API: checked — none found
• RSS: checked — none found
• Newsroom
• FOI / access requests: checked — none found

Document shelf (20 rows)

Backgrounder

Source: this library's internal records — a mechanical research draft, not independently reviewed for publication; reproduced as-is.

Ontario Clean Water Agency - backgrounder

Backgrounder / 2026-07-30 / registry row: on-ontario-clean-water-agency (this library's government-document registry) / lens file for this org's series briefs

Mandate & statutory basis

OCWA is established as a corporation without share capital under the Capital Investment Plan Act, 1993, S.O. 1993, c. 23, s. 2(1); consolidated text verified at ontario.ca/laws/statute/93c23 (fetched 2026-07-30). Section 49(1) sets its objects: assisting municipalities and government "by financing, planning, developing, building and operating" water and sewage works, and carrying out activities "in a manner that protects human health and the environment" (ontario.ca/laws/statute/93c23).

Roles, responsibilities & scope

OCWA operates, maintains and manages water and wastewater treatment facilities and distribution systems for municipal, industrial and First Nation clients across Ontario, and provides engineering, advisory, technical and training services on a competitive/commercial basis (pas.gov.on.ca/Home/Agency/226, fetched 2026-07-30; on-ontario-clean-water-agency). It is a Tier 1 crown-corp in the registry; its current strategy instrument is the OCWA Business Plan 2026-2028 (on-ontario-clean-water-agency, url_status "verified" per registry).

Governance & reporting line

The Agency is managed by a board with a Chair plus 4-12 other members, all appointed by the Lieutenant Governor in Council for up to three-year terms; the CEO is excluded from board membership (Capital Investment Plan Act, 1993, s. 5, ontario.ca/laws/statute/93c23; pas.gov.on.ca/Home/Agency/226). It reports through the Minister of the Environment, Conservation and Parks (Capital Investment Plan Act, 1993, s. 3(3); pas.gov.on.ca/Home/Agency/226).

Budget scale

~$335.6M in total revenue for calendar/fiscal year 2024, with a net income figure reported in the same period (OCWA Annual Report, ocwa.com/wp-content/uploads/2025/07/OCWA-AR2025-FULL-Final-ENG-tagged-1.pdf, fetched and text-extracted 2026-07-30). The report also notes total operating revenue grew 16.5% year over year (same source); exact net-income figure and precise fiscal-year boundary (calendar vs. April-March) not independently disambiguated this review (⚠️ still being checked exact fiscal-year definition).

Institutional history

Created in 1993 under the Capital Investment Plan Act, 1993, when the province transferred direct ownership/operation of municipal water and sewage treatment plants from the Ministry of the Environment to the new Agency (Capital Investment Plan Act, 1993, s. 2(1) and s. 49(1), ontario.ca/laws/statute/93c23).

Strategy evolution brief

Source: this library's internal records — a mechanical research draft, not independently reviewed for publication; reproduced as-is.

Ontario Clean Water Agency - strategy evolution

2026-08-01 / registry: on-ontario-clean-water-agency / grounded in archived copies (cited document id + sha256) / read through our research file for that body

TL;DR: The biggest priority addition is a named "Reconciliation roadmap"/Reconciliation Action Plan, developed with the First Nations Advisory Circle and appearing for the first time in the 2024 annual report, the culmination of a First Nations engagement effort that grew steadily from 2019 onward. The biggest quietly-changed item is OCWA's head office itself relocating from Toronto to Mississauga (10-year lease signed January 2019, relocation completed August 2020), moving the Agency's own headquarters out of the city despite Toronto remaining prominent in its founding-era documents. The most load-bearing number is 2024 total revenue of $335.6 million, up 16.5% year over year and the largest figure in the archived series, matching the backgrounder. One open question the record cannot resolve: OCWA replaced its entire Vision, Mission and Values in 2022 as the basis for an updated Strategic Plan, but no archived document covers 2023 itself, so the exact new wording and the moment the new plan took formal effect are unread.

Backgrounder summary

OCWA is a corporation without share capital established under the Capital Investment Plan Act, 1993, S.O. 1993, c. 23, with objects (s. 49(1)) to assist municipalities and government "by financing, planning, developing, building and operating" water and sewage works in a manner that protects human health and the environment. It operates, maintains and manages water and wastewater treatment facilities for municipal, industrial and First Nation clients across Ontario, and sells engineering, advisory and training services commercially. Created in 1993 when the province transferred direct ownership/operation of municipal water and sewage plants from the Ministry of the Environment to the new Agency, OCWA is a Tier 1 Crown corporation governed by a Lieutenant-Governor-in-Council-appointed board and reporting through the Minister of the Environment, Conservation and Parks. Its current strategy instrument is the OCWA Business Plan 2026-2028; the backgrounder records ~$335.6M total revenue for 2024, with total operating revenue growing 16.5% year over year and the precise fiscal-year boundary flagged as unverified.

Series inventory

20 documents span 2000-2024: 19 annual reports plus one 2000 incident report. Extraction status is "ok" for all 20 per _index.json, but the depth of recoverable content varies sharply by era: the four earliest documents (2000, 2003-2005) yielded only Internet Archive item-page navigation chrome with no report content; ten more (2006-2016, excluding gap years) yielded a short Internet Archive catalog-description paragraph plus bibliographic metadata; six (2017, 2019-2022, 2024) yielded full PDF report text. No document failed extraction outright.

No document in the registry for 2001, 2002, 2012, 2018 or 2023 — these years are simply absent from the 20-document set, not extraction failures.

Priority evolution

2000 (oth-2000, 0b491dd78f17): OCWA's report to the Walkerton Public Utilities Commission "on the operational measures taken to address the E. coli water contamination in the town of Walkerton," published in Toronto. This is the earliest document in the series. Only the title, publisher ("Toronto: the Agency") and bibliographic record were recoverable on this review; the report's actual content is unread. ⚠️ still being checked substantive content.

2003-2005 (b94e80c84450; 3a892abded49; 6f1b55a0e545): Annual reports archived, but extraction captured only Internet Archive item-page navigation chrome (menus, download-format lists, OCR technical fields) with no title description or report content. No substantive priority claims are recoverable for these three years.

2006 (b6030fb392d0): First year with recoverable descriptive content. OCWA is described as "in the business of providing safe, reliable and cost-effective clean water services," with core business "the operation, maintenance and management of water and wastewater treatment facilities and their associated distribution and collection systems," plus "project management and advisory services" sold on a fee-for-service basis under multi-year contracts. Cover title: "Complete solutions, clear value."

2007 (6ae18cf3bd4b): Cover title "Poised for Change." Core business language (operation, maintenance and management, OM&M) repeated; report described as covering corporate profile, 2007 activities/accomplishments, and "key initiatives for 2008."

2008 (ac4313fd330f): First appearance of client-count and tenure language: "OCWA has been providing clean water services across the province for over 15 years… serves over 180 clients, including municipalities, First Nations communities, institutions and businesses." Cover title: "Building trust."

2009 (a1d110500a36): Same "over 15 years / over 180 clients" framing retained. Cover title: "Working together, building trust."

2010 (762b0a9ff1d7): Same framing retained. Cover title: "Performance through accountability."

2011 (bfe42ee08529): Same framing retained. Cover title: "A trusted world leader in water" — the first appearance in the series of language that becomes OCWA's formal Vision statement (confirmed verbatim in the full-text 2017 and 2019 reports).

2013 (7df825f7cdd3): Mandate language shifts to closely track the statutory objects: OCWA's mandate is "to provide water, wastewater and other related services to their clients in a manner that protects human health and the environment and encourages the conservation of water resources." Client base described as "municipalities, First Nations communities, private sector companies and institutions," still "over 180 clients."

2014-2016 (26a9caf27d55; 5c63cf10fe5f; bd0728b8dbdb): A stable mission formula appears and repeats across all three years: "to demonstrate service excellence through the delivery of safe, reliable and cost-effective clean water" — matching the Mission statement later printed in full in the 2017 and 2019 reports. Reports in this period are described as covering organization, governance/accountability, "providing value to the people of Ontario," "focusing on efficiency," "making a difference," annual results, the board, officers, and financial statements.

2017 (042faff71350) — first full-text year: The Vision ("a trusted world leader in water"), Mission (service excellence through safe/reliable/cost-effective water), and a five-part TRUST values framework (Transparent, Respectful, Understanding, Safe, Teamwork) are stated explicitly. Nevin McKeown became President and CEO in 2017 (with OCWA since its 1993 inception). Total Operating Revenue reached $192.1 million, exceeding an "ambitious revenue target of $190 million"; net income was $5.8 million. The Agency describes itself as a "Total Water Solutions Provider" operating more than 800 facilities for over 180 clients, with the Region of Peel (population up to 1.4 million) as its largest client and the Region of Waterloo as its second-largest. A four-part strategy structure is tabulated for the first time: (1) Delivering Total Water Solutions, (2) Increased Productivity/Efficiency/Effectiveness, (3) Delivering Value to Communities and the Province, (4) Supporting Our Employees — each broken into named Strategic Initiatives, Goals, Performance Measures and Year-End Results, a reporting format retained in subsequent full-text years. The OCWA Tools Evolution Program (OTEP) substantially completed in 2017; the Board approved a follow-on Business Transformation Program (BTP) for 2018 implementation. Corporate head office: 1 Yonge Street, Suite 1700, Toronto, with additional Mississauga offices (Erin Mills; South Peel Facilities) and eight Regional Hub offices across Ontario. The Capital Investment Plan Act founding date is given precisely: November 15, 1993.

2019 (05e4355360e3): Revenue grew from $205 million (2018, cited narratively) to $213.6 million; net income $9.6 million, 12.5% ahead of an $8.53 million plan. The Ontario government "temporarily suspended" the mandatory mandate-letter requirement pending an "Agency Review Task Force" review of expectations for all provincial agencies. A multi-year Diversity and Inclusion Strategy was developed for phased implementation; a Climate Resiliency Strategy began development, drawing on newly-collected operational and external data. OCWA's First Nations strategy continued, with a First Nations Advisory Circle planned but its first meeting deferred to 2020. The Chair/CEO letter closes noting the just-emerging COVID-19 pandemic as a forward risk for 2020.

2020 (5a04806e5fa3): COVID-19 dominates the year. OCWA maintained full facility operations with "no workplace transmission," using remote monitoring and remote work. OCWA partnered with the Ministry of the Environment, Conservation and Parks on a wastewater-based COVID-19 surveillance pilot (detecting SARS-CoV-2 genetic signatures for early outbreak warning). Total Operating Revenues rose 4.3% to $222.639 million; net income reached $10.0 million, "well ahead of the plan." New clients: Township of Ramara, Haldimand County. In January 2019 OCWA had signed a 10-year lease (through June 2030) for a new head office at 2085 Hurontario Street, Mississauga; the physical relocation from Toronto was completed in August 2020. Climate Resiliency Strategy work continued as a named performance measure; support for Neskantaga First Nation's water issues continued.

2021 (31d072f678f1): The Office of the Auditor General of Ontario completed a Value-for-Money audit with positive findings, quoted directly: "The four and a half million Ontarians who rely on OCWA for clean water can be confident they are being well served." Total Operating Revenues reached $241.376 million; net income was $17.2 million, well above a $6.1 million plan, boosted by a one-time recovery of a loan to the New Tecumseth Improvement Society. The First Nations Advisory Circle was formally established (orientation session held; six self-identified First Nations members; reports to the Board via a First Nations Committee). The report explicitly ties OCWA's Emergency Response Team program to the 2000 Walkerton Inquiry: "Justice O'Connor recommended that OCWA be mandated to develop standby capabilities to support provincial water emergencies." COVID-19 wastewater surveillance expanded to 32 municipalities, covering "almost 80% of Ontario's population." A leadership transition was announced: Nevin McKeown (CEO since 2017) would retire in March 2022, succeeded by Alicia Fraser (with OCWA since 2016).

2022 (7281549b3ebc): Alicia Fraser became President and CEO in March 2022. The Board and Executive Management Team undertook "a comprehensive review of OCWA's overall strategic direction," beginning with a new Vision, Mission and Values approved during the year, forming the foundation for an updated Strategic Plan "being finalized for approval by the Board later in 2023" (the exact new wording is not quoted in the sections read — ⚠️ still being checked). Net income was $7.3 million, ahead of plan, on Total Operating Revenues of $260.684 million. A stand-alone First Nations Regional Hub business unit was established (previously integrated regionally). Staffing attraction/retention is named explicitly as "the Agency's top priority for 2023," reflecting post-pandemic labour-market pressure. OCWA also contributed to the province's first Provincial Climate Change Impact Assessment (PCCIA) and began implementing Value-for-Money audit action plans from the 2021 audit.

2024 (f9d00a4bad7d): A second leadership transition occurred: Iman Hashemi (President and CEO) and Debbie Korolnek (Board Chair) both moved into their roles in late 2023/early 2024. A new multi-year Strategic Plan, "Vision for a Sustainable Future," launched, organized around "TRUSTED" values and "five key areas of focus, or Strategic Directions" (people, best-in-class operations and digital solutions named as core areas; the full five are not enumerated in the sections read — ⚠️ still being checked). Total revenue reached $335.6 million (Total Operating Revenue +16.5% year over year), net income $11.8 million — matching the backgrounder and the largest revenue figure in the archived series. At the direction of the Minister of the Environment, Conservation and Parks, OCWA delivered feasibility/research work on a Lake Simcoe (Holland Marsh) Phosphorus Reduction Project, submitting a research study to the Minister in June 2024. A "Reconciliation roadmap"/Reconciliation Action Plan was developed in consultation with the First Nations Advisory Circle — the first explicit "Reconciliation" framing in the archived series. A new Human Resources Information System (HRIS) and Enterprise Resources Planning (ERP) system were implemented, and the Diversity and Inclusion Strategy was renamed/expanded into an "Equity, Diversity and Inclusion (EDI) Strategy and Blueprint."

Priorities added, dropped, renamed

• Added — "trusted world leader in water" vision language: first appears as a cover-title tagline in ar-2011 (bfe42ee08529); formalized as an explicit Vision statement by ar-2017 (042faff71350).
• Added, then renamed — values framework: a five-part "TRUST" framework (Transparent, Respectful, Understanding, Safe, Teamwork) is explicit in ar-2017 (042faff71350) and still present in ar-2019 (05e4355360e3); by ar-2024 (f9d00a4bad7d) the Agency refers to "TRUSTED values" without spelling out the added letters in the sections read. ⚠️ still being checked exact 2024 acronym expansion.
• Renamed — IT/process-modernization program: the "OCWA Tools Evolution Program (OTEP)," substantially complete by ar-2017 (042faff71350), was superseded by the "Business Transformation Program (BTP)," approved by the Board in December 2017 for 2018 implementation and tracked as an active initiative through ar-2019, ar-2020, ar-2021 and ar-2022 (05e4355360e3; 5a04806e5fa3; 31d072f678f1; 7281549b3ebc); the "BTP" label does not appear in the ar-2024 sections read, which instead describe discrete HRIS and ERP implementations (f9d00a4bad7d) — ⚠️ still being checked whether BTP was formally retired or simply not surfaced in the excerpts reviewed.
• Added — Climate Resiliency Strategy: first appears in development in ar-2019 (05e4355360e3); tracked as an active performance measure through ar-2020, ar-2021 and ar-2022 (5a04806e5fa3; 31d072f678f1; 7281549b3ebc); reframed as "Wastewater Climate Resiliency" guidance by ar-2024 (f9d00a4bad7d).
• Added, then renamed — Diversity and Inclusion: a multi-year Diversity and Inclusion Strategy developed in 2019 and implemented through 2020-2022 (05e4355360e3; 5a04806e5fa3; 31d072f678f1; 7281549b3ebc) is renamed and expanded into an "Equity, Diversity and Inclusion (EDI) Strategy and Blueprint" by ar-2024 (f9d00a4bad7d).
• Added — First Nations Advisory Circle → First Nations Regional Hub → Reconciliation Action Plan: planned in ar-2019 (05e4355360e3, first meeting deferred), established in ar-2021 (31d072f678f1), upgraded to a stand-alone business unit in ar-2022 (7281549b3ebc), and culminating in a named "Reconciliation roadmap" in ar-2024 (f9d00a4bad7d) — the only year in the series using explicit "Reconciliation" framing.
• Added, apparently wound down — COVID-19 wastewater surveillance program: launched as a pilot in ar-2020 (5a04806e5fa3), scaled to 32 municipalities (~80% of Ontario's population) by ar-2021 (31d072f678f1), still referenced in ar-2022 (7281549b3ebc) alongside a "COVID-19 based epidemiology program," but absent from the ar-2024 sections read (f9d00a4bad7d) — ⚠️ still being checked whether the program formally ended or was simply not covered in the excerpts examined.
• Added — Lake Simcoe (Holland Marsh) Phosphorus Reduction Project: a new Ministerially-directed workstream appearing for the first time in ar-2024 (f9d00a4bad7d); no earlier archived report mentions it.
• Reset — Vision, Mission and Values: the Agency states it replaced its prior Vision/Mission/Values with new ones during 2022, forming the basis of an updated Strategic Plan finalized for 2023 Board approval (7281549b3ebc); by ar-2024 the plan is named "Vision for a Sustainable Future" (f9d00a4bad7d). No archived document covers 2023 itself, so the exact 2022 replacement wording and the moment the new plan took formal effect are not directly observed in this series.
• Dropped from stated framing — fixed "over 180 clients" figure: repeated consistently from ar-2008 through ar-2019 (ac4313fd330f through 05e4355360e3); not restated as a fixed count in the ar-2020 through ar-2024 sections read (5a04806e5fa3 through f9d00a4bad7d) — ⚠️ still being checked, as this may reflect incomplete section coverage rather than a deliberate drop.

Budget & mandate inflection points

• November 15, 1993 — OCWA established under the Capital Investment Plan Act, 1993 (exact date given in ar-2017 financial-statement notes, 042faff71350), consistent with the backgrounder's account of the province transferring municipal water/sewage plant ownership from the Ministry of the Environment to the new Agency.
• 2000 — Walkerton E. coli contamination and OCWA's report to the Walkerton Public Utilities Commission on operational measures taken (oth-2000, 0b491dd78f17); the subsequent Walkerton Inquiry (Justice O'Connor) is credited in ar-2021 with recommending the standby emergency-response mandate that became OCWA's Emergency Response Team program (31d072f678f1).
• 2017 — OTEP substantially completed; Business Transformation Program approved for 2018 launch; revenue crosses $190M for the first time in the series ($192.1M) (042faff71350).
• January 2019 / August 2020 — 10-year Mississauga head-office lease signed (2085 Hurontario Street, through June 2030); physical relocation from Toronto completed August 2020 (5a04806e5fa3).
• 2020 — Provincial mandate-letter requirement temporarily suspended pending an Agency Review Task Force assessment of all provincial agencies (first referenced ar-2019, 05e4355360e3, still in effect per ar-2020 framing).
• 2021 — Auditor General Value-for-Money audit completed with positive findings; net income spikes to $17.2 million on a one-time loan recovery (31d072f678f1).
• March 2022 — CEO transition from Nevin McKeown (1993-2022 with OCWA) to Alicia Fraser (31d072f678f1; 7281549b3ebc).
• 2022-2023 — Full Vision/Mission/Values reset and Strategic Plan renewal, finalized for 2023 Board approval; no archived document covers 2023 itself (7281549b3ebc).
• Late 2023/early 2024 — Second leadership transition: Iman Hashemi (CEO) and Debbie Korolnek (Board Chair) (f9d00a4bad7d).
• 2024 — Revenue reaches $335.6 million (+16.5% YoY), net income $11.8 million — the largest revenue figure in the archived series, matching the backgrounder (f9d00a4bad7d). Minister of the Environment, Conservation and Parks directs OCWA's Lake Simcoe Phosphorus Reduction Project research work, delivered June 2024 (f9d00a4bad7d).

Ontario/Toronto relevance

OCWA's founding-era documents give a Toronto publisher address ("[Toronto]: the Agency" / "Toronto, ON") across the earliest catalog records (oth-2000, 0b491dd78f17; and multiple ar-2006 through ar-2016 catalog entries, e.g. b6030fb392d0, ac4313fd330f, 26a9caf27d55). By 2017 the Agency's corporate head office was at 1 Yonge Street, Suite 1700, Toronto, alongside Mississauga offices at Erin Mills (Sheridan Centre) and South Peel Facilities, plus eight Regional Hub offices spanning the province (042faff71350). In January 2019 OCWA signed a 10-year lease for a new head office at 2085 Hurontario Street, Mississauga, and completed the relocation there in August 2020 (5a04806e5fa3) — meaning OCWA's headquarters moved out of the City of Toronto during the period covered by this series.

OCWA's largest single client throughout the full-text years is the Region of Peel (Mississauga, Brampton, Caledon) — part of the Greater Toronto Area, though outside the City of Toronto's own boundaries — described as serving a population "as large as 1.4 million" (042faff71350; 05e4355360e3; 31d072f678f1; 7281549b3ebc; f9d00a4bad7d). The Region of Peel's G.E. Booth Wastewater Treatment Facility (formerly the Lakeview Water Pollution Control Plant), operated by OCWA, is named as the career-origin site for CEO Nevin McKeown and as the site of an ash-recycling partnership with Brampton Brick (042faff71350; 31d072f678f1). The Region of Waterloo (Kitchener, Cambridge, Waterloo) is OCWA's second-largest client (042faff71350; f9d00a4bad7d) — outside the GTA. The 2024 Lake Simcoe (Holland Marsh) Phosphorus Reduction Project places OCWA in a Ministerially-directed role in the Lake Simcoe watershed, immediately north of the GTA (f9d00a4bad7d).

Board-member biographies reference City of Toronto public-service careers — e.g., Board Chair Joseph Pennachetti (Chair from February 2018) is described as a former City of Toronto Chief Financial Officer (2002) and City Manager (2008-2015) who authored the City's 2014-2018 strategic plan — but this is a governance-appointee biography, not evidence of OCWA facilities inside Toronto (042faff71350). Similarly, the Auditor General of Ontario's audit-report letterhead address (20 Dundas Street West, Toronto) recurs across multiple years' financial statements as the auditor's own office, not an OCWA site (042faff71350; 5a04806e5fa3; 7281549b3ebc; f9d00a4bad7d).

⚠️ Still being checked: the archived series does not identify any OCWA-operated water or wastewater treatment facility located within the City of Toronto's own municipal boundaries (the City operates its own water system through Toronto Water, separate from OCWA). Toronto/GTA relevance in this series rests on OCWA's founding-era and 2017 head-office presence in Toronto proper, its 2019-2020 relocation to Mississauga, its Region of Peel and Region of Waterloo client relationships, and the 2024 Lake Simcoe watershed project — not on direct facility operation inside Toronto.

Residuals & gaps

• Four earliest documents effectively unread (oth-2000 0b491dd78f17; ar-2003 b94e80c84450; ar-2004 3a892abded49; ar-2005 6f1b55a0e545): extraction captured only Internet Archive item-page navigation chrome (menus, download-format lists, OCR technical metadata), with no report title description or substantive content. These include the historically significant 2000 Walkerton E. coli response report, whose actual content remains unread on this review. ⚠️ still being checked.
• Ten further documents thinly covered (ar-2006 through ar-2016, excluding gap years: b6030fb392d0, 6ae18cf3bd4b, ac4313fd330f, a1d110500a36, 762b0a9ff1d7, bfe42ee08529, 7df825f7cdd3, 26a9caf27d55, 5c63cf10fe5f, bd0728b8dbdb): extraction captured only a short Internet Archive catalog-description paragraph (roughly 100-150 words) plus bibliographic metadata. This is enough to trace year-over-year cover themes and headline mandate language but not specific initiatives, financial figures, or governance detail for 2006-2016.
• All 20 registered docs show extraction status "ok" in _index.json; none are flagged as failed. However, "ok" for the 14 archive.org-landing-page documents above reflects that a webpage was successfully fetched, not that the underlying report content was captured — a systematic thinness in the pre-2017 portion of the series rather than a one-off extraction failure.
• Registry gap years: 2001, 2002, 2012, 2018 and 2023 have no archived document at all for this org — a coverage gap in the registry, not an extraction failure. The 2018 gap obscures the final year of Nevin McKeown's OTEP-to-BTP transition period; the 2023 gap obscures the moment the 2022 Vision/Mission/Values reset formally took effect.
• ⚠️ Still being checked: exact content of the 2000 Walkerton Public Utilities Commission report (only title and bibliographic record read).
• ⚠️ Still being checked: exact 2022 replacement wording for OCWA's Vision, Mission and Values (approval stated but wording not quoted in ar-2022 sections read, 7281549b3ebc).
• ⚠️ Still being checked: full expansion of the "TRUSTED" values acronym and the complete list of five "Strategic Directions" named in ar-2024 (f9d00a4bad7d) — only partially enumerated in the sections read.
• ⚠️ Still being checked: whether OCWA's COVID-19 wastewater surveillance program formally ended or was simply not covered in the ar-2024 excerpts reviewed.
• ⚠️ Still being checked: precise fiscal-year definition (calendar vs. April-March) underlying the revenue and net-income figures cited across years; this brief reports figures as stated in each year's own narrative or financial statements ($205M/2018 narrative reference; $213.6M/2019; $222.639M/2020 Total Operating Revenues; $241.376M/2021; $260.684M/2022; $335.6M/2024) without independently reconciling differing "total revenue" vs. "Total Operating Revenues" conventions used across years — this matches the ⚠️ still being checked already flagged in the backgrounder.
• No archive_status=missing years and no era:pre-web-baseline flags apply to this series in the registry; all gaps identified above stem from (a) registry non-coverage of specific years or (b) shallow web-archive capture of Internet Archive item pages rather than underlying document text.